Q: Is it safe to give online?
Yes. In many ways giving online is safer than writing a check because an electronic gift cannot be lost or stolen. The security of the system is continually managed by our online provider, Planning Center Giving (Stripe). To find out more about your security click here.
Q: Does POR have have a preference on which method I use to give?
We want you to give however you feel most comfortable. If you’re unsure which is best, we suggest you try giving via our app. This method allows you to quickly, securely give wherever you are via your smartphone.
Q: What types of bank accounts can I give from?
You can give online from your checking account using your bank routing and account numbers.
Q: I currently use my bank’s online bill pay feature for my donations. How is this different and should I switch?
You do not necessarily need to switch. POR’s online giving is different from your bank’s online bill pay feature in two ways: First, with POR’s system, donations are immediately recorded to the church and your giving history at the time of your contribution whereas your bank takes time (several days) to process and mail a check to the church. Secondly, POR’s online giving is processed electronically, so there is no need for our contributions volunteers to handle a physical check.
Q: Are there any fees involved with giving online?
Not to you. You will not pay any fees with an online gift. In addition, online gifts are a more cost efficient and convenient way for the church to process donations.
Q: Can I make a one-time contribution?
Yes. The system allows you the option of either making a one-time contribution or setting up a recurring contribution. For recurring contributions, you can schedule the contributions to come out of your bank account or credit/debit card on the date(s) specified by you.
Q: If I want to set-up a recurring gift, what are my options for frequency of my gift?
For recurring gifts, you have the option of giving weekly, monthly, twice a month (1st and 15th) or every two weeks. You may also specify the starting date for your recurring gifts.
Q: Can I change my personal information or the amount or the frequency of my gift once I have set it up?
Yes. You can change or cancel your contribution at any time before the date of your next scheduled contribution (once a contribution has been processed it cannot be canceled). Simply log in to the system using your username and password and make the necessary changes in the system.
Q: Can I review my donation history online?
Yes. The site will allow you to view the complete history of your contributions, given either online or otherwise.
Q: Will I still receive regular contribution statements from the church?
You can still receive a printed contribution statement mailed to your postal address. However, when you create a Planning Center Giving account, you have the opportunity to view your giving history at any time.
Q: When will contributions be taken from my account?
Contributions will be taken from your specified bank account within 2 business days of the date you requested. This time frame allows time for the contribution to process through your bank and the church’s bank. If the date of your contribution falls on a weekend or a holiday, the transaction will be initiated on the next banking day.
Q: Can I designate my gift to a particular ministry or account?
Yes, you can designate your gift to go toward one of the following accounts:
My Faith Promise Offering / Missions
We may also add additional accounts at specific times. If you don’t know which one to choose, please consider giving to “General Offering”.
Q: How will I know that I set up my gift correctly?
Very shortly after submitting your contribution, you will receive an email verifying your contribution and you will see it in your giving history online.
Q: Does it matter which Internet browser I use?
No. Any browser will work, including later-model mobile devices.
Q: Can I give by online or paper check?
Yes, you can give via online or paper check. If you’d like to write a paper check to POR, please send it via mail, deliver it in person, or place it in an offering plate during one of our services. Our address is:
2200 Pickens Road
Richmond, VA 23224
Q: I have additional questions about online giving that have not been addressed. Who can I talk to?
For any questions, concerns or comments about the online giving system, please contact us. You will receive a response as soon as possible.